TXU Energy Online Experience Earns National Recognition – Virtual

December 11, 2013 by  
Filed under Solar Energy Tips

TXU Energy is delivering superior customer service online and two
national organizations have recognized the company’s efforts.

Judges in the 2013 Web Marketing Association’s WebAward contest say the TXU
Energy MyAccount
sets a standard in the energy industry. The award
recognizes “the standard of excellence for which all websites should
strive.”

Meanwhile, consumers selected by E Source rated TXU Energy’s website as
the most user-friendly among all active retail electricity providers in
Texas. E Source is a Colorado-based electric and gas utility research
and consulting firm that has benchmarked utility websites since 2002.

“TXU Energy is committed to providing a superior customer experience,
with innovative solutions and service that exceeds customers’
expectations,” said Michael Grasso, chief marketing officer for TXU
Energy. “To help meet that commitment, we have developed a fully
integrated suite of solutions that are easily accessible through the
online tools that our customers prefer.”

Nearly 1 million customers use TXU Energy’s online tools, and MyAccount
is the gateway. Customers who go through the simple MyAccount setup have
24/7 access to manage their accounts, view and pay their monthly bills,
and find online resources to lower their energy usage and spending.

In addition to first-class self-service options, the TXU Energy website
provides:

  • Easy-to-navigate pages to help Texans who are shopping for new
    products and services.
  • Click-to-chat services for consumers who prefer that communications
    channel.
  • Personalized energy-savings tips, videos and resources for anyone
    looking to save money by reducing their electricity consumption.

“Sales and support from customer care agents are just two elements of
the experience our customers have with TXU Energy,” Grasso said. “With
innovations like MyAccount, our first-in-market mobile
apps and website
, and ground-breaking service plans, TXU Energy is
giving Texans innovative choice, convenience and control over how and
when they interact with us, and, most importantly, how much energy they
are using so they can manage their spending.”

About TXU Energy

TXU Energy is a market-leading competitive retail electricity provider,
powering the lives of more Texans than any other retailer. TXU Energy
offers a variety of innovative products and solutions, allowing both its
residential and business customers to choose options that best meet
their needs, including exceptional customer service, competitively
priced electricity
service plans
, innovative energy efficiency options, renewable
energy programs and other electricity-related products and services.
Visit txu.com
for more information about TXU Energy. REP #10004

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